Refund policy
A week is only held once the reservation is paid. That is why our calendar can be believed, and it is also why the rules below are strict.
- Last updated
- Oct 9, 2026
- Questions
- hello@5days.io
1. The reservation
The reservation holds your week. It is part of the total, not a fee on top of it. The amount is in your written confirmation.
2. More than ten working days before
Cancel and you get the amount paid back minus ten percent. The ten percent covers the week we held for you and didn't sell.
3. Inside ten working days
The week is yours. We can't resell it at that point, so there is no refund. You may still move it once if we can fill the gap.
4. Moving the week
Once, free of charge, more than ten working days in advance. A second move counts as a cancellation.
5. How refunds are paid
Back to the account you paid from, within five working days. We don't issue credit for a future week unless you ask for it.
Questions: hello@5days.io. See also our terms of service.